Return Policy

 

1. Cancellation and Exchange

1.1 Once an order has been placed through our website, you can cancel or modify it by sending us an email luxamode@gmail.com
1.2 Once an order has been packed, it can no longer be cancelled or modified; instead, the order must be returned to us in accordance with paragraph 10 below. Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can inform us of your cancellation in advance. To guarantee the fastest possible return, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receiving the order if the goods have not been received.
1.3 Since we work with a fully automated system, orders are activated immediately upon shipment. Therefore, it is unfortunately not possible to interrupt the shipping process until delivery, so a refund before receiving the goods is only possible up to 15 minutes after placing the order.

2. Returns and Refunds

2.1 Our Return Policy is part of these Terms and Conditions under which you may visit and use our website.
2.2 If you are not entirely satisfied with your order, you can send an email indicating which product you want to return and return the product to us. The withdrawal period is 14 days from the day you or a third party you nominate, who is not the carrier, receives the last product.
2.3 Return shipping and costs are at the customer’s expense.
2.4 The customer is only entitled to a refund once the product has been received by us. We will inspect the returned product upon arrival.
2.5 You will ensure that the product is sent to us in the same condition as when you received it and that it is properly packaged. The product must be unused, the labels must not have been tampered with, and it must be in the original packaging. If a product is returned to us in unsuitable condition, we reserve the right not to accept the return. If a product is returned to us in damaged condition, we reserve the right not to accept the return.
2.6 Our processing time for returns depends on your order. You will receive your refund within 14 days of receiving and approving the return.
2.7 If we are satisfied with the condition of the returned product, we will send you an email confirming your return. Once we have notified you that your return has been approved, the amount will soon be refunded to the payment method used for the order. There are no costs associated with storing the product.
2.8 The cancellation is completed once we have received the physical goods.
2.9 Since our goods are shipped from Asia, there may be longer transit times over which we have no control. If the goods are already on their way to you, cancellation is not possible. Please wait until you have received the goods and return them to us. Of course, you can inform us of your cancellation in advance. To guarantee the fastest possible return, we ask you to send us a shipping confirmation. An early refund is possible no earlier than 16 weeks after receiving the order if the goods were not received.

3. Steps for Cancellation

  1. Request the return form from our support and send it back to us completed, signed, and scanned.

  2. Return the goods.
    Only use a return method with a tracking number so that we can assign your return. By notifying us in advance about the return, we can clearly assign the received goods to the correct order. This is the only way we can guarantee a fast refund. After receiving the return, we will be notified of the receipt, and the refund can take place. Only use a shipping method with a tracking number for the return so that we can assign your return to the correct order.